Nothing kills progress or deadens enthusiasm more than someone who talks but never follows through. It is crucial in both your home life and your work life that you stay focused and committed to whatever you say you will do.
A used car salesman shows you a car. The odometer reads 07,000. The car is about five years old. You think the car has 107,000 miles on it, but the used car salesman says that it really has just 7,000 miles; it was owned by a little old lady, and she hardly ever drove it. Do you believe the salesman?
Probably you think about all the stories you've heard about dishonest people who sell cars, and you dismiss the salesman's story. Used car salesmen lack a fundamental necessity for positive
communication: credibility. We need to believe people tell the truth if we are going to
interact with them, listen to them, trust them. The same rule applies in your own family settings and work settings. You cannot break your promises and expect to continue to be credible,
even if you have the best intentions.
It's important to remember, credibility is like the bottom of a ship. If it has holes, it doesn't matter whether they are big or little— they all matter.
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The difference between those who have happy personal relationships and those who have unhappy personal relationships is not the amount of conflicts they have. Indeed, each group has a similar number of conflicts. Instead, it is a greater commitment to following through on agreed-upon changes that contributes to the success of relationships and the 23 percent greater happiness of the individuals involved.
Turner 1994
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